About Clive
Clive is a UK train companion provided by Lloyd.dev Ltd. These terms cover the Clive app and clive.bot. Contact us at support@clive.bot with questions.
Clive provides rail information. It is not a train operator, ticket retailer or journey booking service. For tickets, refunds, accessibility assistance or delay compensation, contact the relevant operator or retailer.
Your app licence
Your download and use of the app are also governed by the licence supplied through the App Store. Apple’s Standard Licensed Application End User Licence Agreement applies where no custom app licence has been supplied. These service terms do not replace the applicable App Store licence or Apple’s purchase terms.
Using rail information
Clive depends on external rail data, internet access and device services. Departure times, platforms, calling points, formations and disruption information can change or be unavailable. We cannot guarantee that information is complete, current or error-free.
Check station displays, announcements and your train operator’s information, particularly before boarding. A suggested or followed service is not a booking or confirmation that you can board. Clive does not guarantee connections.
Notifications, widgets, background refreshes and Live Activities depend on permissions, successful data updates and operating-system scheduling. They may show older information than the open app and are not guaranteed to deliver every change immediately.
Free features and optional tips
All travel features are free. Clive offers optional Small, Medium and Large annual tip subscriptions to support the app. An active subscription also hides support prompts. Tips are optional subscriptions, not a requirement to access train information.
The app and Apple’s purchase confirmation show the current price, currency and billing period before you subscribe. Payment is charged to your Apple Account. An annual subscription renews automatically unless you cancel it before renewal; Apple’s purchase confirmation and subscription settings show the applicable renewal details.
You can manage or cancel a subscription in Settings → your name → Subscriptions. See Apple’s cancellation instructions. Deleting Clive does not cancel a subscription. Use Restore Purchases in the app with the Apple Account used to subscribe.
Apple processes payments and refund requests. To request a refund, visit reportaproblem.apple.com. Refund eligibility is determined under Apple’s terms and applicable law. Nothing here limits your statutory rights.
Using the service responsibly
Please do not misuse Clive, interfere with its services, attempt unauthorised access or use it in breach of applicable law. Rights in the app, branding and supplied content remain with their owners. Third-party rail data remains subject to the rights of its providers.
Availability and your rights
Features may change as the app develops, and we may need to interrupt the service for maintenance or because a provider is unavailable. We will handle paid subscription changes in accordance with the applicable App Store terms and consumer law.
Clive is an information aid. Your rights and the extent of our responsibility are determined by the applicable app licence and law. Nothing in these terms excludes or limits liability where it would be unlawful to do so, or removes consumer rights you have under applicable law.
Privacy and updates
Our privacy policy explains how Clive handles information and your choices. We may update these terms to reflect changes to the app, providers or legal requirements. The date above identifies the latest revision.